SUMMARY

Diversified background in technical writing, web design, project and process management, graphic design, training, system testing, system analysis, marketing, and accounting.

Personal skills include my ability to:

	understand new software and hardware quickly;
	work without much supervision or guidance;
	understand the end user’s point of view (whether they are programmers or users who have never operated a computer);
	organize documentation in a very concise and well presented manner;
	meet imposed deadlines.

COMPUTER AND SOFTWARE EXPERIENCE

Working knowledge of Dreamweaver, HTML, Frontpage, Flash, Ventura, FrameMaker, CorelDraw, Photoshop, Photopaint, Illustrator, MS Word, RoboHelp, MS Project, Ray Dream 3D, Visio, Excel, WordPerfect, HiJaak, Powerpoint, Adobe Acrobat, UNIX, DOS, Windows 3.11 through 2000, ORACLE, SQL, and VAX. Also experienced with a variety of high end color scanners and printers.

A familiarity with MS Access, Sybase, Pagemaker, various database systems, LOTUS, Mac, PASCAL, and FORTRAN.

PROFESSIONAL EXPERIENCE

VITAL RECORDS & PUBLISHING - Los Angeles, CA 2002 - present
FREELANCE - WEB DESIGNER/PC-NETWORKING TECH. SERVICES/TECHNICAL WRITER/GRAPHIC DESIGNER

CISCO SYSTEMS, INC. - San Jose, CA 1998 - 2002
SR. TECHNICAL WRITER/WEB DESIGNER/PROJECT LEAD: Designed and maintained on-line documents and websites for several departments within Cisco IT. Wrote and formatted technical documentation and on-line help. Headed team for creating Project Development Process, from proposals and initiative statements through results reporting and summation. Created presentations and graphics for print, internet, building and marketing display.

	Project Lead for the development of department policies and procedures, website and documentation standards.
	Project Lead for the development of IT Project process and reporting.
	Recruited, interviewed, hired and trained technical publications staff.
	Developed User guides, Training materials, White papers, Admin guides, Design docs, Marketing materials, Functional Specifications, RFPs, et. al.
	Conducted presentations for Cisco staff and clients.
	Developed hardware, network and schematic diagrams.
	Selected equipment and software for documentation department.

MERCK-MEDCO MANAGED CARE, L.L.C. - Montvale, NJ 4/98 - 10/98
MANAGER of DOCUMENTATION DEPARTMENT: Set-up documentation department. Wrote and formatted technical manuals, on-line help and database documentation. Created graphics presentations and artwork for marketing department.

	Set up policies and procedures, documentation design and selected equipment for documentation department for planned hire and management of technical writing team.
	Was solely responsible for writing and revising new and existing manuals on the EXPERxT and OLR systems, for external users, account managers and system administrators.
	Developed database documentation for system programmers and system administrators.
	Developed marketing brochure layouts and design, in addition to presentations.
	Wrote on-line help procedures.
	Developed hardware, network and schematic diagrams.
	Coordinated printing, production and distribution of manuals and marketing materials.

PATIENT CARE, INC. - West Orange, NJ 12/94 - 4/98
SR. TECHNICAL WRITER/GRAPHIC DESIGN: Wrote and formatted technical manuals and database documentation. Created graphics and artwork for marketing department. Trained addition tech writing staff. Aided in research, design and layout of company Web Site.

	Was solely responsible for writing and revising new and existing manuals on the AutoIntake, Patient Medical Records, RAS, Order Tracking, CASPr and Referral Intake systems, for external users and system administrators.
	Developed Billing, Employee, MSI, and Patient database documentation, Programmer’s Reference Guides and Programming Standards Guides for system programmers and MIS Manager.
	Developed marketing brochure layouts, design and presentations, in addition to formatting Personnel Policies and Procedures Manual.
	Trained additional tech writers and administrative staff in tech writing, desktop publishing and graphic design.
	Wrote training guides and system testing guides.
	Developed company policies and procedures for documentation department.
	Aided in design and implementation of company web page.
	Developed hardware, network and schematic diagrams, in addition to program icons, company logos and forms.
	Responsible for in-depth research of high-end color printers, scanners, document imaging systems, computer systems and internet servers and providers for company.
	Coordinated production and distribution of manuals and marketing materials.

ISYS TECHNOLOGY INC. - Totowa, N.J. 11/93 - 11/94
DIRECTOR OF DOCUMENTATION: Manager of documentation department. Wrote and revised manuals for software and hardware used in medical laboratories. Created graphics and artwork for marketing department. Aided in the design and development of new software.

	Hired, managed and trained technical writing staff.
	Was solely responsible for writing and revising new software and hardware manuals (MultiManager Developer’s Kit, Report Delivery Server Guide, et. al.) for programming developers and client companies, including Kodak (Ektanet system).
	Acted as Jr. System Analyst to aid in design of new products as part of software development team.
	Developed company policies and procedures for documentation department.
	Developed marketing brochure layouts and design.
	Chief editor of company newsletter.
	Coordinated production and distribution of manuals.

AT&T - Chester/Basking Ridge, N.J. 8/94 - 11/94
TECHNICAL WRITER: Contract position writing manuals and producing hardware diagrams for AT&T Find America software systems.

DLB SYSTEMS INC. - Liberty Corner, N.J. 6/92 - 10/93
TECHNICAL WRITER/JUNIOR SYSTEMS ANALYST: Wrote and revised manuals for software programs used for clinical data management. Created graphics and artwork for marketing department. Aided the system analysis procedures and developed testing procedures of software.

	Was solely responsible for writing ALERT User Guide (300+ pages), System Administrator’s Guide and System Manager’s Guide.
	Wrote Programmer’s Technical Reference Guide including information regarding general design, data entry standards, query builder functionality and general coding techniques.

	Developed unit testing procedures for company.
	Developed company policies and procedures for documentation department with the technical writing team.
	Wrote on-line help text for software using SQL database system.
	Aided in training of pharmaceutical personnel.

MICRO HEALTHSYSTEMS, INC. - West Orange, N.J. 10/91 - 6/92
TECHNICAL WRITER: Wrote and revised manuals for software programs used for hospital medical and billing accounts. Created image and schematic graphics for company. Created all company bulletins, charts, graphs, and forms. Developed company policies and procedures for documentation department.

ORTHO DIAGNOSTIC SYSTEMS INC. - Raritan, N.J. 2/90 - 10/91
TECHNICAL WRITER/SYSTEM TESTER: Wrote and revised manuals for software programs and system hardware used in the pharmaceutical industry. Aided with the training of company personnel and clients. Tested software. Produced, directed, edited and wrote script for company software training video.

EDUCATION

VASSAR COLLEGE - Poughkeepsie, N.Y.
BA Cognitive Science (Computer Science/Psychology)

A multidisciplinary major, concentrating in the studies of computer programming, artificial intelligence and developmental psychology.

UNIVERSITY OF RHODE ISLAND - Kingston, R.I.
Major: Computer Science

ADDITIONAL COURSES and ACTIVITIES

	CALC Ventura course.
	Multiple Corel and Adobe seminars.
	Techdata and Skillpath Internet and Web Design seminars. Internet research and design of web page layouts and graphics for the web.
	Member of International Graphics and Desktop Publishing user groups.